Bromsgrove, UK – Trojan announce the launch of their brand new CasparCloud Knowledge Base – an online hub for its cloud-based users following analysis highlighting that ‘eLearning increases retention rates from 25% to 60%’.
Trojan Consultants have announced the launch of the all-new CasparCloud Knowledge Base, an intuitive self-learning tool built to drive productivity, efficiency, and expertise through user-led teaching. Designed with customers in mind, the Knowledge Base has been carefully developed by the Trojan team to ensure it delivers a modern and interactive digital learning approach; providing CasparCloud users with a flexible platform that makes learning easy and accessible.
Aligned to the industry leading CasparCloud product, this brand-new way of learning has been tailored to meet the challenging demands of Court and Protection Teams across England and Wales, by ensuring it delivers time and resource efficiencies. With a recent study finding that ‘learning through eLearning typically requires 40% to 60% less employee time than learning the same material in a traditional classroom setting’i, the move from Trojan enhances the learning experience for Appointees and Deputies using Trojan’s cloud-based solutions, reducing the strain on team resources and offering a more consistent and interactive experience.
The user-friendly Knowledge Base keeps all educational information in one place, meaning customers can access up-to-date training information, manuals, and videos any time and from anywhere. This way of working allows new staff to be introduced with ease and efficiency with the ability to refresh their minds at any time, without having to ask, as well as keeping day-to-day users aligned.
The change has been spearheaded by Trojan’s Customer Delivery Manager, Sarah Mandley, who is always on the lookout for ways to best support customers,
‘The way of working here at Trojan has changed dramatically in recent years, from taking our solutions to the cloud, to incorporating remote working following the pandemic, resulting in us realising that the way we deliver certain services must also change with the times.’
‘We’ve all sat through a training session that’s hard to focus on and you walk out wondering what you’ve retained, therefore I am a huge advocate for the new training delivery approach. I believe the opportunity to self-learn will be hugely beneficial for our users, providing them with a more flexible and accessible way to learn, whilst offering more value with in-depth educational content more readily available than ever before.’
After moving away from the old training methodology, an analysis found even lower rates for retaining information of face-to-face training of just 8% to 10% ii further reinforcing why Trojan must stay on the road to modernisation. The CasparCloud Knowledge Base is there to enrich users with ease and efficiency. It is available anytime, anyplace, anywhere. CasparCloud users can find details on how to register here.
Trojan Consultants is an acclaimed specialist in providing market-leading financial case management software and services, with a rich heritage spanning more than 38 years in the sector. We help local authorities, health trusts and solicitors to manage the financial affairs of vulnerable individuals compliantly and efficiently through automated, on-demand client money and case management solutions. Most importantly, we develop and hone our solutions in direct collaboration with the people who use them every day and the proud providers of the first cloud solution for deputyship and appointeeship financial management. Together, our customers administer over £1 billion for a combined 45,000+ vulnerable clients.