London, UK – 20th April 2020 – The current situation provides many challenges for business and Trojan Consultants Limited is not exempt. Trojan, like many others, is having to make some difficult decisions in order to ensure that the Company emerges from the emergency in a stable and sound position.
As the business continuity plan is put into full swing and focus is turned to providing a solid support service across the user base – Trojan Consultant’s General Manager, Larry Morgan, wants to reassure all customers that it is very much “Business as Usual.”
Changes resulting from the Covid-19 business review process include:
- The Caspar Cloud development project has been placed on hold for 6 months
- The planned Caspar Roadshow events are being rescheduled for early in 2021
- New plans being developed to provide an educational series of best practice videos, updated training guides and manuals, to help customers increase in-house knowledge of the Caspar system.
These changes will reinforce Trojan’s commitment to carrying on with normal day to day business in these uncertain times whilst operating strictly within the rules laid down by the UK Government to protect both staff and customers from the spread of the virus. Larry said of the matter, “in addition to keeping our colleagues safe and sound, we also have a vitally important responsibility, and a duty of care, to our customers to ensure the well-being and stability of Trojan Consultants Limited so that we are in a position to continue to operate properly in the unprecedented and uncharted economic situation that is unfolding in the UK and across the world.”
Trojan recognises that there may be some challenges for customers as Trojan software applications are integral to the financial social care services provided by local authorities and support businesses but promises to provide ‘the best possible service and support over the coming months.’
With this in mind, the team at Trojan are working hard on new ways to support and develop the Caspar user community – including the addition of online-training videos and use of a newly created members forum on Trojan’s website, a useful tool to share and contribute to Caspar’s wide user network. The tool is designed to help with isolated remote workforce challenges and encourage best practice knowledge exchange. Run by the inhouse support team, it’s an opportunity for Trojan to take feedback on operability and development ideas as well as provide support at a click of a button.
Whilst there is still great uncertainty, the disruption from the pandemic is expected to diminish by late Autumn and everyone at Trojan is confident that the decisions that have been taken now will determine and protect the Caspar development program which remains as Trojan’s number one priority.
For further inquiries please contact Trojan at sales@trojanconsultants.com
About Trojan Consultants
Trojan Consultants is an acclaimed specialist in providing financial case management software and services, with a rich heritage spanning more than 35 years in the sector. We help local authorities, health trusts and solicitors to manage the financial affairs of vulnerable individuals through automated, on-demand client money and case management solutions. Most importantly, we develop and hone our solutions in direct collaboration with the people who use them every day. Together, our customers administer over £1 billion for a combined 45,000+ vulnerable clients.
More at www.trojanconsultants.co.uk
Trojan contact
Megan Holgate
